FAQs

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Below are frequently asked questions and answers from ZHUYI Jewelry customers, designed to provide you with clear and convenient information.

1.What makes ZHUYI Jewelry's crystal bracelets unique?

What makes ZHUYI Jewelry unique is our ingenious integration of three core concepts: Eastern Feng Shui and Chinese astrology, Western MBTI personality traits and modern energy themes into the design and composition of our crystal bracelets. We understand that each person's energy field and life path are unique.Therefore, through in-depth analysis of your personal astrological chart, personality tendencies, life lessons, and current needs, we customize the most compatible crystal energy combination for you. Each bracelet becomes your exclusive energy symbol—not just a beautiful accessory but an energy carrier that resonates with your soul.

2.How should I choose a crystal bracelet that suits me?

We offer multiple selection methods to ensure you can find the crystal bracelet that best suits you:

  • Personalized Assessment: We recommend taking the "Energy Matching Assessment" on our website first. Through simple questions, the system will recommend the most compatible crystals for you based on your Feng Shui elements, MBTI, and other information.
  • Energy Theme Selection: You can also browse our bracelets categorized by energy themes based on your current needs or wishes (such as prosperity, emotional harmony, physical and mental health, career breakthrough, spiritual growth, etc.).
  • Consultation Service: If you still have questions, feel free to contact our professional energy consultants, who will provide one- on-one consultation and recommendations based on your specific situation.
3.Are ZHUYI Jewelry's crystals natural? How is quality ensured?

Yes, ZHUYI Jewelry promises that all crystals are natural and authentic. We insist on selecting natural, high-quality crystal raw materials from around the world. Each bead undergoes rigorous selection and meticulous polishing to ensure the purity of its energy and perfect appearance. We partner with reputable suppliers and conduct strict quality testing on each batch of crystals to ensure the products meet the highest standards, giving you peace of mind when making a purchase.

4.Do crystal bracelets need cleansing? How to cleanse and maintain them?

Yes, crystals absorb surrounding energy, so regular cleansing is very important to maintain their optimal energy state. Common cleansing methods include:

  • Moonlight Bath: Place crystals under moonlight (especially during full moon) for several hours.
  • Crystal Cave/Cluster Demagnetization: Place crystals in a large amethyst cave or clear quartz cluster for several hours.
  • Flowing Water: Gently rinse crystals under flowing clean water for a few minutes (not suitable for certain crystals; please refer to product instructions).
  • IncenseCleansing: Use sage, sandalwood, oragarwood incense and let the smoke surround the crystals.

Please avoid exposing crystals to chemicals, high temperatures, or severe impacts. When not wearing them, it is recommended to store them properly in a velvet pouch or jewelry box.

5.After purchase, if I'm dissatisfied with the product or find quality issues, can I return or exchange it?

ZHUYI Jewelry provides comprehensive after-sales service. If you are dissatisfied with your purchase or discover quality issues, please contact our customer service team within 14 days of receiving the product. We will provide return, exchange, or repair services according to your situation. For detailed return and exchange policies, please refer to the "Refund and Return Policy" page on our website.

6.Does ZHUYI Jewelry provide international shipping? What about shipping fees and delivery times?

Yes, ZHUYI Jewelry provides global international shipping services. Shipping fees will be automatically calculated based on your delivery address and order amount, and displayed at checkout. Delivery times vary depending on the destination country and region; generally, international shipping takes approximately 7-17 business days. We will provide a tracking number so you can check your package status at any time. For detailed shipping information, please refer to the "Shipping Policy" page on our website.